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Returns & Exchanges
Due to the perishable nature of coffee, we cannot accept returns on roasted beans. However, we want you to love your brew; if there is an issue, we will make it right.
1
Contact Support
Email us within 14 days of receipt with your order number and a description of the issue.
2
Evaluation
Our team will review your request and may ask for photos if the packaging was damaged during transit.
3
Resolution
We will issue a replacement, store credit, or refund depending on the specific situation.
4
Equipment Returns
For brewing gear and hardware, items must be unused and in original packaging to qualify for a full refund.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing